Privacy Policy

Last Updated: February 3, 2025

Fixd Technology Consulting LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile applications (collectively, the “Services”). We are based in New York State and strive to comply with applicable privacy laws and regulations across the United States, including but not limited to the New York SHIELD Act, the California Consumer Privacy Act (CCPA), and other state-specific requirements.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

A. Personal Information

We may collect personally identifiable information (“Personal Information”) that you voluntarily provide to us when you use our Services. Personal Information may include, but is not limited to:

• Contact Details: Your name, email address, phone number, and mailing address.
• Account Credentials: Username, password, and other registration information.
• Payment Information: Credit card numbers, billing address, and payment history (processed securely through third-party payment processors such as Stripe).
• Profile Information: Preferences, service history, ratings, and reviews.
• Support Information: Information you provide when contacting our customer support.

B. Non-Personal Information

We may automatically collect certain non-personal information when you use our Services, including:

• Usage Data: Information about how you use our website and mobile apps, such as pages visited, time spent on pages, and other analytical data.
• Device Information: Details about your device, including device type, operating system, unique device identifiers, and mobile network information.
• Location Information: Approximate geographic location based on your device’s IP address or other location data (subject to your device settings and permissions).
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies to enhance your experience and analyze usage patterns.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Maintaining Our Services: To create and manage your account, process transactions, and deliver customer support.
• Improving Our Services: To understand usage trends and improve our website, mobile applications, and customer experience.
• Communication: To send you updates, marketing communications, and respond to your inquiries. You may opt-out of marketing emails at any time.
• Security and Fraud Prevention: To monitor and protect the security of our Services, detect and prevent fraud, and comply with legal obligations.
• Compliance and Legal Requirements: To comply with applicable laws, regulations, and legal processes.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors and service providers who perform services on our behalf (e.g., payment processing, data analytics, customer support). These providers are contractually obligated to maintain the confidentiality and security of your information.
• Legal Compliance: When required by law or in response to valid legal requests, including subpoenas, court orders, or government regulations.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
• Consent: With your consent or at your direction, we may share your information with third parties.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Services. Cookies are small files stored on your device that help us:

• Recognize you when you return to our Services.
• Understand and save your preferences for future visits.
• Analyze how our Services are used to improve functionality and performance.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

5. Data Security

We implement a variety of security measures to maintain the safety of your Personal Information. These measures include encryption, access controls, secure data storage, and periodic review of our security practices. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your state of residence and applicable laws, you may have certain rights regarding your Personal Information. These may include:

• Access: The right to request copies of your Personal Information.
• Correction: The right to request correction of any inaccurate or incomplete information.
• Deletion: The right to request deletion of your Personal Information, subject to certain exceptions.
• Opt-Out: The right to opt out of certain data processing activities, including marketing communications and, in certain states, the sale of personal data.
• Data Portability: The right to request that your Personal Information be transferred to another organization or directly to you.

To exercise these rights, please contact us using the contact details provided in Section 9. We will respond to your request in accordance with applicable law.

7. International Data Transfers

Our Services are operated in the United States. If you are accessing our Services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where the data protection laws may differ from those in your jurisdiction. By using our Services, you consent to such transfer of information.

8. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have inadvertently collected Personal Information from a child under the age of 13, we will take steps to delete the information as soon as possible. If you believe that we might have any information from or about a child under 13, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

• Post the updated policy on our website and mobile applications.
• Update the “Last Updated” date at the beginning of this Privacy Policy.
• If the changes are significant, provide a prominent notice (e.g., via email or a banner on our Services).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Fixd Technology Consulting LLC
[Address Line 1]
[Address Line 2]
New York, NY, [ZIP Code]
Email: [support@fixdtech.com]
Phone: [Your Contact Number]

For rights requests or to exercise your privacy rights under applicable law, please include a detailed description of your request and any supporting documentation necessary for us to verify your identity.

11. Additional Disclosures for California Residents

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is being collected about you.
• The right to request deletion of your Personal Information.
• The right to opt out of the sale of your Personal Information (please note that we do not sell personal information).

To exercise these rights, please contact us using the information provided above.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for trusting Fixd Technology Consulting LLC with your information.